Order Confirmation

• Please check that you have received a confirmation email. If it is not in your main inbox, please be sure to check your spam or junk folder. Your confirmation email is not your ticket, but it is your proof of purchase. Ensuring that you have received the confirmation email is important as this is the same email to which your tickets will be delivered.
  
• Please email [email protected] if you have not received a confirmation email after placing your order.

Order Verification

• Our internal payment system reviews all orders and automatically flags any orders that require verification. If your order has not passed our internal fraud check, you will receive an email and/or text message requesting to verify your order. There is absolutely nothing wrong with your tickets or order; it is simply a security measure for protection against online fraudulent activity. The verification process is quick, easy and not intrusive to complete. 

Orders Placed Within 48 Hours of Each Session

• Orders within 48 hours of each session will be fast tracked through our system. There is no need to contact us about the delivery of your order. Our team will be working behind the scenes to process your order and dispatch your tickets to the same email address used when placing your order.

Ticket Delivery Methods

• Tickets will be delivered via email. It is important to ensure that your confirmation email accurately reflects the email address you wish to receive your tickets. For detailed ticket delivery information, please visit our information page here.

Ticket Purchase FAQs

• Will all tickets be seated together?
  
  
  • Any tickets purchased together in the same ticket category will be seated together.
    
    
• Can I purchase accessible seating?
  
  
  • If you are seeking accessible seating tickets, please reach out to the venue directly.
    
    
• Can I add more tickets to my order?
  
  
  • If you are looking to make any changes to your order, please contact us as soon as possible. Our team will endeavour to assist you with any changes to the best of their ability. Please be aware that ticket availability is limited and changes requested after your order has already been placed may not always be possible.
    
    
• How do I buy group packages?
  
  
  • If you are looking to purchase tickets for a large group, please email your booking enquiry to [email protected] 
    
    
• I am no longer able to attend. Can I refund or resell?
  
  
  • As per our terms and conditions, all sales are final, and we do not honour refund requests or order cancellations unless the event is cancelled or abandoned.
  • If you have made an error with your order, please contact our customer service team as soon as possible.
  • If you have purchased Refundable Booking as an add-on to your order, please visit our Refundable Booking FAQ page here.

• What does my ticket include?
  
  
  • All tickets will include unrestricted access to the outside courts. Please note that the outside courts capacity is subject to availability on the day.
    
    
• Where is the umpire's chair located?
  
  
  • The umpire’s chair is located on the western side of each court.

Session Day Information

• For smooth entry, ensure you have your barcoded ticket printed or easily accessible on your phone.
• It is recommended that you allow plenty of time to get to the venue for parking or potential public transport delays. In addition to this, you must ensure belongings align with the specific venues entry requirements.

Entry Information and Restrictions

• The following items are permitted, subject to security checks on arrival at the AO and may be subject to special conditions if appropriate for safety reasons:

1. 1. small bags, including handbags (must be able to fit under your seat);
   2. non-alcoholic beverages or drink bottles in plastic (no larger than 1.5L);
   3. food, in permissible packaging, including baby food;
   4. plastic or paper cutlery only;
   5. deodorant and perfume;
   6. medicine;
   7. selfie sticks; and
   8. umbrellas

• No alcohol, chairs, stools, tennis racquets, inflatable devices, cameras, eskies, hampers, large containers in excess of 1.5L, glass, cans, flags/banners, non-service animals, whistles, drones, flares/fireworks, bicycles, scooters, skateboards, roller blades or roller skates are permitted.

Shaded Areas

• Rod Laver Arena
  
  
  • Full shade in Upper Sections: 30-34 and 44-60
  • Partial shade in Lower Sections: 4, 10, 16 and 22
  • Link to detailed map here.
    
    
• Margaret Court Arena
  
  
  • Full shade in Upper Sections: 40-21 and 29-32
  • Full shade in Lower Sections: 19-2 and 9-11
  • Partial shade in Upper Sections: 22-28 and 33-39
  • Partial shade in Lower Sections: 3, 8, 12 and 18
  • Link to detailed map here.
    
    
• John Cain Arena
  
  
  • Full shade in all Upper Sections
  • Full shade in Lower Sections: 21-28 and 35-42
  • Link to detailed map here.
    
    Please note that these sections, while covered, may also experience exposure to sunlight throughout the day. The Australian Open is an outdoor event. Customers are encouraged to bring sun protection. 

Contact Information 

• Phone: Our phone operates during business hours Monday - Friday (9am - 5pm) on (03) 9498 1554. 
  
  
• Email: We are contactable via email at [email protected] or through the Contact Us section on our website, located here.
  
  
• After hours: Our customer service agents are online and available 24/7, we are contactable via email or social media; our Facebook page can be found here and our Instagram can be found here.
  
  If you are experiencing any problems at your event, we encourage you to contact as soon as possible via social media so that we can rectify any problems and ensure your smooth entry into the event.

Select another region to see content relevant to your location.