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To protect you - our customer, and ourselves as a business, from online fraud. Our team will reach out to verify your order if it is flagged by our internal payment system to ensure you are the card holder and have authorised the payment. At Ticket Merchant we pride ourselves on our customer service and going above and beyond for our customers. This also extends to verifying orders that need extra attention to ensure your online security. You may not have had to do this before, but we know you’ll be glad for our vigilance if the worst happens!

Quite the opposite! This is to ensure no one is making payments with your card details without your consent. We get it, in this day and age online security needs to be number one and not everyone feels comfortable giving out details via email. Our team can be contacted online, or via phone Monday - Sunday 9am - 9pm to answer any questions or concerns you may have.

Yes, your order has been processed and the payment taken, however this is an added step after the payment has been made, to ensure your online security.

This unique code is in the description of your payment to us. It can be found via your bank statement or online banking by clicking on the payment.

As per our terms and conditions, all sales are final. Please see our Refund Policy here. If you need to discuss any concerns around your order, we can help!

As we value your security and take verifying orders seriously, if we are unable to verify the purchase, we may have to cancel your order. We will always try our hardest to contact you first and follow up to ensure this doesn’t happen unintentionally so please make sure you contact us if you have any questions or issues with the process!

Once your order has been verified, we’ll send you an email confirming. If there is a ticket suppression in place, we’ll link our Ticket Delay Information page here which will advise when you’ll receive your tickets!

To view our Terms & Conditions, please click here.

To view our Privacy Policy, please click here.

Many past customers of Ticket Merchant have left online reviews for our website. To view real reviews from real people, please click here.

Eeek! We are truly sorry you couldn't get ahold of us! Please call us on (03) 9498 1554 from Monday to Friday between 9am and 5pm, If there is a queue, your patience is appreciated as we wrap up dealing with other customers before we can help you out. Need help outside these hours? Please email us at [email protected] and someone will be in touch with you as soon as possible.

Can't make the event? Ticket Merchant does not take on one off sellers but no worries, we have some external options that could lend a hand in your mission! Check out Tixel which is more suited to private ticket sales.

Check out all of our policies, including our refund policy by clicking here.

Unless specifically mentioned, tickets will not include names and will not require any names to be changed. The vast majority of events do not conduct an ID check, therefore any names on the ticket have no baring on entry. In the very rare circumstance that an event requires names on tickets to match, you will be notified of this and tickets will reflect the correct ticket holder details.
If you would like to change the name or email address the tickets are sent to, you can do so by logging in to your account and amending any required details.

If you have received a e-ticket (PDF ticket) these are designed to be printed, however we advise against printing any tickets with a QR code as these are designed to be scanned directly from your phone. If you do print any type of ticket, please be aware that printing can affect the barcodes of tickets so it is essential that you ensure the printing quality is high and that you take care of any printed tickets, ensuring they are not bent, folded or faded.

We love that you want your kids to experience the thrill of going to an event! All events have different rules and regulations when it comes to children attending and then even more rules and regulations round whether or not they need a ticket. Considering how varied this can be, we recommend having a look at the venue's website which often has all the information you need. If not, let us help you! Contact. Our customer service team who can investigate and make sure everything will be A-OK so your toddler can have the experience of a lifetime!

We appreciate your concern with receiving your tickets in time for your event. In fact, there is so much information on this, we need to direct you to another page. Please see our Ticket Delay page here for the latest ticket delivery updates.

Ticket availability may change depending on your location. Some regions, laws can limit ticket resale by imposing price caps or outright prohibitions. Friends viewing tickets from other locations may see more tickets available. Because of this, you may not see certain tickets when browsing from a location with such restrictions.

Many users notice that ticket options change depending on their browsing location. For example, travelers or those accessing our platform from different regions often find a broader range of ticket options. Since Ticket Merchant is required to follow local regulations, ticket availability may be restricted based on your IP address. Therefore, friends browsing from regions with fewer restrictions may see more tickets available.

Ticket visibility is determined by each region’s policies, so the selection may vary depending on where you’re connecting from.

No worries, you're not the only one! This most commonly happens if you have checked out as a guest which you can check on your confirmation email. If this is the case, you simply need to create a Ticket Merchant account with the email used to purchase your tickets. Still having trouble? Reach out to our customer service team and they can will get you sorted.

Forgot your password? Happens to the best of us! Good news though, you can reset it simply by clicking 'Forgotten Password' on the log in screen. This will send a link to update your password to the email address on your account. If you've clicked this and can't find the email, check your junk or spam and if you're still out of luck, email us at [email protected]. PS, the link is time sensitive.

This is an easy one! If you would like to make changes to your account details, such as your name, email or phone number, you can do this by simply logging in to your account and amending any details. Stil having trouble? Don't stress. Reach out to our Customer service team and they will gladly assist you.

We know everyone is excited to receive their tickets right away! Depending on your event, tickets may be held back at the request of the event organisers. Please check out our Ticket Delay Information page here for the latest updates for each event.

Don't worry, our website is user friendly! Simply select the number of required tickets to be seated together from the drop down, and click the blue price button to add the tickets to your cart! Tickets are listed in the capacity in which they are available, which means we may not always have the number you require. Please contact our Customer Service team here if you don't see your desired amount. We can't make any guarantees but we are always happy to see if there's anything we can do to help you!

Yes. We offer a secure checkout through PayPal or through our own secure credit card payment system which means we do not store any credit card information.

Hard copy tickets are distributed physically by the vendor, so they cannot be sent to you electronically. They will be mailed to the delivery address you indicate at checkout.

An e-ticket is a ticket distributed electronically, generally via email. Please follow any instructions included on the e-ticket to gain access to the event you are attending.

We offer a secure checkout through our secure credit card payment system, Stripe. We also offer PayPal and a 'Buy Now, Pay Later' service via Zip Pay. We do not store any credit card information.

As Ticket Merchant is a marketplace, each seller is required to display at least the category of the tickets they have on offer but do not have to display a specific section/row or seat numbers. For example, if a seller lists A Reserved, the tickets allocated to you will be anywhere within this category. Please refer to the seating map for specific category locations.

Once your order is placed, our system will automatically send an order confirmation to the email address used when placing the order.
Unable to locate the confirmation email? These can sometimes get caught in your spam/junk mail folder. Search “Ticket Merchant” in here to see if you can find it.
If you still can't locate the email, no worries! Please contact our awesome team on (03) 9498 1554 from Monday to Friday between 9am-5pm so our team can look into this for you. If it is the weekend, we will still have a number of people on line to help you out! Try us on Facebook or Instagram chat for a speedy response.

We understand mistakes can happen, no worries! Whether it’s putting the wrong email at checkout or purchasing the wrong date for an event, you can reach out to our friendly customer service team and they will be able to help you out. Email us here or phone (03) 9498 1554 from Monday-Friday 9-5pm and we will do our best to help you fix that mistake.

How awesome that more people want to join you at the event! Whilst we are unable to promise that if you purchased another ticket that they would be seated with you, our team is always willing to have a look at options and help you best they can!
Contact us via phone (03) 9498 1554 or complete a contact form here so we can talk you through all the options and find the best solution for you all to attend! Our team is fast at replying so do not worry about missing out however please keep in mind, the more notice the better! Not all heroes wear capes, but our team is pretty close to it!

Yes! Your tickets are definitely about to be used by someone else but how you pass them on will depend on how the tickets are sent to you. The name on the ticket has no baring on entry for the majority of events and if there is an event that requires an ID check, you will be notified. If you have received your tickets in a PDF or URL/Link format, these are able to be passed on in the same format.
If you received your tickets via ticket transfer, you should be able to transfer the tickets again to the new recipient. If you need some guidance with any of this, feel free to reach out to our team who are always happy to assist.

All FAQs for the Refunable Booking can be found on this information page. Had a look and still unsure? No worries! Give us a call or flick us through an email and one of our friendly Customer Service representatives can run you through what to do. If you'd like to speak to one of us on the phone, please call (03) 9498 1554 or if you ain't got time for that, we understand! You can complete a contact form here and we will get back to you promptly.

Please stay! We love that you have jumped on board and would be sad to lose you! We are honest about who we are, this is reflective on the top of every page on our website and our team are a bunch of good people working hard to ensure you have a great experience purchasing through our website.
Additionally, when purchasing, all customers must agree to the Terms & Conditions which explicitly state that we are a secondary ticket marketplace. All sales are final and non refundable.

Having second thoughts? With so many events to choose from, we understand. Unfortunately, as per our terms & conditions, all sales are final and are unable to be refunded or exchanged. Please contact us if you have any questions or would like help looking at other solutions!

Oh no! Unfortunately as our Terms & Conditions state, all sales are final and non-refundable. As a resale marketplace, The Ticket Merchant lists tickets that come from a vast network of Australian sellers, all of whom own or manage their own ticket inventory. Sellers are automatically notified when an order for their tickets is placed. Once this happens, you are backed by our 100% Buyer Guarantee and the seller is guaranteed payment in exchange for fulfilling your order.
Sellers do not allow cancellations and are not obligated to offer any refunds, discounts, or exchanges, so we are unable to extend those to our customers. Once you receive your tickets, we suggest selling on sites such as Tixel. Gumtree or Facebook Marketplace which are more suited to one off ticket sellers. If you have any further queries or concerns, please do not hesitate to contact us via email.

Whilst we can't always send tickets as soon as we'd like, we can create a personalised gift certificate to give you something that can be presented as a gift when the time comes. If you'd like us to whip up a gift certificate up for you, please email our customer service at [email protected] . We recommend not to call for this one as there's not much we can do to speed this request up over the phone!

As an online marketplace, we sadly do not have an affiliation with the box office at any venue. Rather than telling you what we can't do, let's tell you what we can! All tickets are sent through electronically via email unless otherwise mentioned.
Please see our Ticket Delay Information page here to see if there is a ticket suppression in place for your event. If your event is within 7 days or if you just want to speak to one of our team and ask a few questions to ease some concerns, we encourage you to contact our Customer Service team. You can contact us either through our contact us page or give us a call on (03) 9498 1554.

Don’t stress we’ve got you! Every device is different but we recommend opening them on your phone. When clicking on the links it might take you to the web! If they don't open automatically, they might be in your downloads. Can you see a blue arrow? Have you checked the files on your phone? Still Stuck! Give us a call! This isn't our first rodeo so our Customer Service team knows how to battle the tricky stuff and help you troubleshoot to gain access to your tickets.

Yes. Ticket Merchant is an Australian owned and operated ticket marketplace, providing a safe and secure platform for people to buy and sell tickets to live events. We have been operating in the Australian ticket industry for over 15 years.

We offer a secure checkout through PayPal or through our own secure credit card payment system which means we do not store any credit card information.

We also provide a 100% Buyers Guarantee on every purchase made through our website. This means if the ticket you purchased does not gain you entry into the event, you will receive a full refund.

The 100% Buyers Guarantee means you are protected if that the event you have tickets for is postponed or cancelled. In the instance that your event is cancelled or postponed, we will contact you with this information as soon as we have the relevant details.

In the case of an event being postponed, your tickets are usually valid for the postponed date. We will contact you by email letting you know the relevant details and any next steps necessary.

Welcome to Ticket Merchant! Ticket Merchant is an Australian owned and operated ticket marketplace, providing a safe & secure platform for people to buy and sell event tickets. We have been in the business of bringing our customers the best tickets in town for over 15 years.

We only sell tickets provided to us by long-term, trusted Australian re-sellers who we personally know and can therefore guarantee the authenticity of every ticket sold.

We provide our customers with a 100% Buyer's Guarantee. In the unlikely event that you don’t receive the tickets you paid for, or your tickets do not gain you entry into the event, you will be provided with a full refund.

Ticket Merchant is a ticket marketplace whereby people buy and sell tickets.

Tickets are sold at a price determined by our sellers and therefore ticket prices may be higher or lower than face value. Ticket price is driven by various factors including popularity of the event, timing of the event and seating location.

If you have received a e-ticket (PDF ticket) these are designed to be printed, however we advise against printing any tickets with a QR code as these are designed to be scanned directly from your phone. If you do print any type of ticket, please be aware that printing can affect the barcodes of tickets so it is essential that you ensure the printing quality is high and that you take care of any printed tickets, ensuring they are not bent, folded or faded.